Privacy & Policy
1. Introduction
Renupep, LLC (“Renupep,” “we,” “us,” or “our”) is committed to safeguarding the privacy and data security of users who access our website for research-related purposes. This Privacy Policy explains how we collect, use, and protect information provided by purchasers and visitors to our site. This policy and permissible website access applies exclusively to our operations within the United States and only to research individuals and organizations purchasing for research use. The Site is not intended for personal, household, or consumer purposes. Our products are not for use in humans or animals, and we do not knowingly collect or retain information from minors or general consumers.
2. Scope of Use and Intended Audience
Our platform is designed exclusively for qualified institutions, laboratories, and professionals engaging in scientific and laboratory research. Any attempt to use this Site for personal, non-research, or for medical purposes is a violation of our Terms of Use and Privacy Policy. Renupep does not sell products for human or animal consumption and does not process or retain personal health data, biometric data, or other protected classifications covered under consumer privacy statutes.
3. Information Collected
When a user creates an account or places an order, we may collect identifying information such as names, institutional affiliations, email addresses, billing and shipping addresses, and limited transaction-related details necessary to process payments. We also collect browser data, IP addresses, and technical identifiers necessary to support the functionality and security of our platform. Our payment processors may collect payment credentials directly and securely on our behalf. Renupep does not retain full credit card numbers or CVV codes.
4. Use of Information
The information we collect is used to verify eligibility to purchase for research purposes, fulfill and ship orders, communicate with purchasers about transactions, improve platform operations, and comply with applicable laws. We may use contact information to send administrative notices related to account activity, transactional communications, or compliance updates. Renupep does not use personal information for consumer marketing purposes and does not sell, rent, or license customer information for promotional use
5. Cookies and Analytics
Renupep uses basic cookies and analytics tools to monitor system performance, assess usage trends, and detect technical issues or fraudulent activity. These tools do not collect personally sensitive information and are used solely to improve the function and security of the research platform. We do not use behavioral profiling or retargeting ads. When you use our Services, we and service providers acting on our behalf may use technology to collect information about you, including your geographic location, IP address, browser type, ISP, referral and exit pages, clickstream data and information related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request and basic usage information about your use of our Services, such as date and time. We may also collect and store information locally on your device using mechanisms, such as browser web storage and application data caches. We and service providers acting on our behalf may collect such information through a variety of technical methods, including sending cookies, web beacons, pixel tags and other anonymous identifiers to your device. “Cookies” are pieces of data stored on your computer, mobile phone or other device. A “web beacon” is a type of technology that lets us know if you visited a certain page or whether you opened an email. A “pixel tag” is a type of technology placed within a website or email for the purpose of tracking activity, which is often used in combination with cookies. Other “anonymous identifiers” are random strings of characters used for the same purposes as cookies, such as with mobile devices where cookie technology is not available. These technologies help us know that you are logged in to your Renupep account, provide you with features based on your preferences, understand when you are interacting with our Services, and compile other information regarding your use of our Services. Users may configure their browser settings to limit or reject cookies, though doing so may affect the usability of the Site. Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a visitor does not want to have his or her online activity and behavior tracked. If a website operator elects to respond to a particular DNT signal, the website operator may refrain from collecting certain personal information about the browser’s user. Not all browsers offer a DNT option and there is currently no industry consensus as to what constitutes a DNT signal. Although Renupep may respond to DNT signals, many website operators do not proactively respond to DNT signals. For more information about DNT signals, visit http://allaboutdnt.com.
6. Disclosure of Information
Renupep may disclose limited information to third-party service providers that support order fulfillment, secure payment processing, technical operations, or legal compliance. These providers are bound by confidentiality obligations and are prohibited from using information for non-research-related or marketing purposes. We may disclose information when required by law, court order, or regulatory authority, including in response to requests from law enforcement or to prevent suspected fraud or misuse of the platform.
7. Data Security
We take data security seriously and use commercially reasonable measures to protect information from unauthorized access, alteration, or disclosure. We implement secure communication protocols, restrict access to data based on role, and work only with trusted service providers that comply with industry security standards. While no system is immune to all risks, we maintain administrative, technical, and physical safeguards appropriate for the nature of data collected. Please be aware that methods of transmission and electronic storage are not completely secure. We cannot guarantee the privacy or security of Your Information or any voice or data transmissions, as third parties may unlawfully intercept or access transmissions or electronic storage. Further, we are not responsible for circumvention of any privacy settings or security measures of our Services. Therefore, you use our Services at your own risk, you should not expect, that Your Information or voice or data transmissions will always remain private, and we do not guarantee the performance or adequacy of our privacy settings or security measures. In the event that an unauthorized third party compromises our security measures, we will not be responsible for any damages, directly or indirectly, caused by an unauthorized third party’s ability to view, use or disseminate Your Information.
8. Data Retention
We retain account and transactional data for as long as needed to meet legal, regulatory, and operational requirements. This includes recordkeeping for accounting, audit, tax, or contractual purposes. Once data is no longer necessary, it is securely deleted or de-identified according to standard data lifecycle practices. We reserve the right to share, or otherwise disclose such information to third parties at any time, for any lawful purpose, without notice or compensation to you.
9. Access and Control
Eligible research purchasers may request access to, or correction of, their account information by contacting our compliance team. We reserve the right to verify the identity and eligibility of any party making such a request. Renupep does not honor consumer data deletion requests under statutes that apply only to general consumer platforms, as we operate solely in the business-to-business research space.
10. Children’s Data
Renupep does not sell products to children and does not knowingly collect or store personal data of individuals under 21 years of age. The Site is not directed to minors or to the general public, and access to the platform is restricted to verified institutional or professional purchasers. Any account found to have been created with false information will be terminated, and any associated data will be purged from our systems.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or data practices. If material changes are made, we will publish the revised policy on this page with a new effective date. Continued use of the Site after a revised policy is posted indicates your acceptance of those changes.
12. Contact
For questions about this Privacy Policy or to communicate with our compliance officer regarding data practices, please contact us in writing via email at:
Renupep, LLC
Attention: Legal
